1. How long does it take to receive my custom piece?
Our custom Mrs necklaces are made to order and take around 4–5 weeks to create and deliver. If you’ve got a tight deadline, drop us an email at hello@mrsinthemaking.com and we’ll do our best to make it happen.

2. Can I rush my order?
Yes! We offer express shipping and, depending on production, can sometimes fast-track your order for an added cost. Just reach out before purchasing so we can confirm.

3. How many letters can I have in my custom necklace?
Our custom pieces fit up to 12 letters (perfect for most future last names 👰). If yours is longer, we have seen brides use abbreviations like “Mrs B” or “Mrs Pizz”.

4. What’s the difference between the OG Mrs and the Custom Mrs?
The OG Mrs is our ready-to-ship style (in both gold and silver), while the Custom Mrs is made specially for you with your new last name. Both come in our signature sparkle.

5. Can I order in gold and silver?
Absolutely! Both options are available, so you can pick the one that suits your bridal vibe best.

6. Do you offer returns or exchanges for your pieces?

Because every custom necklace is made just for you, we’re unable to accept returns or exchanges unless there’s a fault with your piece.

For our OG Mrs. pieces, we don’t offer refunds, but we’re happy to provide a credit note if the item is returned within 7 days, unworn and in its original packaging. We always welcome your feedback, so if something isn’t quite right, please get in touch and we’ll work with you from there. To start the process, email us with your name, order number, and reason for return.

7. What if there’s an issue with my order?
 We’re here for you. If your piece arrives damaged or not quite right, email us with photos within 48 hours of receiving it and we’ll sort it out ASAP.

8. How should I care for my necklace?
To keep your piece sparkling, store it in your Mrs in the Making box, avoid contact with perfumes/lotions, and remove before swimming or showering. A soft cloth works wonders to keep it shiny.

9. Can I buy a necklace as a gift?
Of course! Our necklaces make the perfect engagement, bridal shower, hens or wedding morning gift. You can also buy gift cards if you want to gift them something of their choosing.

10. Do you ship internationally?
Not currently but this is something we wish to do in the very near future!

11. How will my jewellery be packaged?
Each piece comes in our luxe Mrs in the Making box, with your necklace carefully wrapped in bubble wrap and a love note, ready to gift (or keep for yourself 💌). Perfect for those special unboxing moments.

12. What payment options do you offer?
We accept all major credit cards and PayPal. You can also checkout with Afterpay to split your sparkle into easy instalments because every future Mrs deserves a little shine now.